My Australian Host
Legal

Terms, policies & agreements

Plain-English documents covering everything you buy from us. Written for Australian law, updated whenever our services change.

Agreements

Terms of ServiceThe master agreement that governs every product and service you buy from us.Last updated 1 July 2026Credit Card Authorisation & Payment TermsStored payment methods, automatic renewals, surcharges and chargebacks.Last updated 1 July 2026

Policies

Privacy PolicyHow we collect, use, disclose and secure personal information under the Privacy Act 1988 (Cth).Last updated 1 July 2026Acceptable Use PolicyWhat can and cannot be hosted, sent or run on our network.Last updated 1 July 2026Refund & Money-Back PolicyOur 30-day guarantee, what is covered and how refunds are processed.Last updated 1 July 2026Whistleblower PolicyHow to raise serious concerns confidentially and how we protect those who do.Last updated 1 July 2026

Service

Service Level AgreementUptime commitments, planned maintenance windows and service credits.Last updated 1 July 2026SSL Certificate TermsIssuance, validation, reissue and refund terms for certificates we resell.Last updated 1 July 2026

Domains

Domain Name Registration AgreementTerms for .au and international domain registrations, renewals and transfers.Last updated 1 July 2026

Need a signed copy, a supplier agreement or a security questionnaire completed? Our team can help.

Contact us