Support centre

Real Australian support, 24 hours a day

Talk to a technician who knows your account — no scripts, no offshore call centre, no waiting until Monday.

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Choose how you'd like to reach us

The fastest way to reach a technician. Average first response under 15 minutes.

1300 555 018 — technical support 24/7, accounts 9am–5pm AEST weekdays.

Quick questions answered in the client area chat widget by our on-shift team.

Live incident and maintenance updates for every server and network segment.

Pay invoices, update payment details and manage renewals in the client area.

Step-by-step guides for cPanel, domains, email, security and billing.

FAQs

How long does a migration take?

Most single-site migrations are completed within 24 hours of you providing access, and are scheduled outside business hours where possible.

Do you charge for support?

No. Technical support on hosting, domains and email is included with every service, at any hour.

What are your response times?

Tickets average a first response under 15 minutes. Priority-flagged outages are picked up immediately.

Can you help with my WordPress site?

Yes — plugin conflicts, white screens, performance and malware are all inside our scope of support.

Where is my data stored?

In Tier III data centres in Sydney and Melbourne. Your data never leaves Australia.

Is there a money-back guarantee?

All shared hosting plans include a 30-day money-back guarantee, no questions asked.

Popular guides

Open a ticket and a technician in Australia will pick it up, usually within 15 minutes.