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Knowledgebase

Billing & Account

Understanding your invoice and renewal dates

3 min read

How billing cycles, pro-rata charges and GST appear on your invoice.

Invoices are generated 14 days before the due date and emailed to the billing contact on your account. All prices shown include GST.

If you add a service mid-cycle we pro-rata the charge so every service on your account renews on the same day.

You can pay by credit card, PayPal or direct deposit. Credit card payments can be automated by storing a card in the client area.

Domains renew separately from hosting because registry terms differ. Enable auto-renew to avoid losing a .com.au during the redemption period.

Need a hand with this?

Our Australian support team can do it for you — just open a ticket and mention this guide.

Open a ticket